The success of small and independent businesses depends completely on a steady stream of customers and clients paying for that business's services. This is especially important for the independent business owner whose budget and resources are limited, whose staff is small and the owners who do not have a corporate brand or marketing budget to rely upon for customer recognition. To compete in today's saturated heating and plumbing market, small business owners need their marketing efforts to reach as many eyes as possible. This can be difficult to accomplish on a small budget.
The following tips are just a few ways that the owners of small heating and plumbing companies put their best marketing foot forward:
1. Understand that marketing is about strategy and not a quick fix to a budget problem. It takes time and commitment. Your marketing strategy should be obvious in everything that you and your employees do (business cards, employee uniforms, logo on company transportation, letterhead, giveaways). The more your business gets seen, the more customers will be drawn to your services.
2. The customer's happiness comes first. Always, Go above and beyond to make sure that your customer is happy and that customer will be more likely to recommend your services to his or her friends and family. The best way to ensure your customer's happiness is to give them more than he/she expects-extra services for free, discounts, etc.
3. Avoid raising prices and stick to the price you have quoted to your customers at all costs. Unexpected charges will send a customer running to your competitor. Any extra charges need to be discussed with the customer as soon as the business owner recognizes a need for but before action is taken on them. Let the customer decide if their budget fits the project.
4. Pay attention to the company's business referral sources: advertisements, phone book listing, client referral, walk-ins, etc. Doing so can help small business owners avoid paying too much money for a marketing effort that is not working.
5. Set up a small business website. Many heating and plumbing professionals do not realize the value that a website adds to their business. A website is another way for someone to investigate your company without any pressure of ordering services. The website does not need to be complex-a list of services and prices presented in a visually appeasing way should suffice.
These are some simple marketing ideas that all small business owners can put into practice today, to help them in the short run in a difficult economic climate as well as the long run in any climate.
The following tips are just a few ways that the owners of small heating and plumbing companies put their best marketing foot forward:
1. Understand that marketing is about strategy and not a quick fix to a budget problem. It takes time and commitment. Your marketing strategy should be obvious in everything that you and your employees do (business cards, employee uniforms, logo on company transportation, letterhead, giveaways). The more your business gets seen, the more customers will be drawn to your services.
2. The customer's happiness comes first. Always, Go above and beyond to make sure that your customer is happy and that customer will be more likely to recommend your services to his or her friends and family. The best way to ensure your customer's happiness is to give them more than he/she expects-extra services for free, discounts, etc.
3. Avoid raising prices and stick to the price you have quoted to your customers at all costs. Unexpected charges will send a customer running to your competitor. Any extra charges need to be discussed with the customer as soon as the business owner recognizes a need for but before action is taken on them. Let the customer decide if their budget fits the project.
4. Pay attention to the company's business referral sources: advertisements, phone book listing, client referral, walk-ins, etc. Doing so can help small business owners avoid paying too much money for a marketing effort that is not working.
5. Set up a small business website. Many heating and plumbing professionals do not realize the value that a website adds to their business. A website is another way for someone to investigate your company without any pressure of ordering services. The website does not need to be complex-a list of services and prices presented in a visually appeasing way should suffice.
These are some simple marketing ideas that all small business owners can put into practice today, to help them in the short run in a difficult economic climate as well as the long run in any climate.
About the Author:
Tal Potishman, editor of Heating Central, writes articles on efficient heating, plumbers, Streatham plumbers, underfloor heating and solar thermal. He specializes in helping save money by advising on efficient heating.
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