Many companies think they are supplying good customer service. If you were to ask customers, many would say they deal with rude people and less than great customer service daily. If someone shared some secrets to fabulous customer service, you would definitely stand out in your market. The following five points are what can make your customers happy to interact with you and your company.
1. Make personal interactions with the client. At some point during doing business with a customer, you are liable to make small talk. Remember what your customer says and follow up an a key topic the next time you see or talk to them. It can be something as small as their health, or something that happened in their family life. To you, it is small, but to them it can be what makes you seem bigger than the others.
2. Tailor your customer service. This simply means adjusting your service to fit their needs. If a customer does not like talking about an order over the phone, you could email it or come in person to discuss it. Making adjustments for your customer will make them happy and feel like you want their business.
3. Take complaints seriously. Do not act defensive or like they are insignificant. Listen to what hte customer says and improve where needed. If a customer does not feel satisfied with the reaction, they will tell others how they feel.
4. Be honest. Telling your customers the pros and cons of your product builds trust. Being dishonest in any way ensures that they will never return. Making honesty part of your company values will set you apart in a world where everyone is out for themselves.
5. Involve your employees. Explain to your employees how you expect them to treat all people who they come in contact with. Providing prizes for the best customer service is a good idea. No matter who your customer talks to, they should be treated the same way everytime.
1. Make personal interactions with the client. At some point during doing business with a customer, you are liable to make small talk. Remember what your customer says and follow up an a key topic the next time you see or talk to them. It can be something as small as their health, or something that happened in their family life. To you, it is small, but to them it can be what makes you seem bigger than the others.
2. Tailor your customer service. This simply means adjusting your service to fit their needs. If a customer does not like talking about an order over the phone, you could email it or come in person to discuss it. Making adjustments for your customer will make them happy and feel like you want their business.
3. Take complaints seriously. Do not act defensive or like they are insignificant. Listen to what hte customer says and improve where needed. If a customer does not feel satisfied with the reaction, they will tell others how they feel.
4. Be honest. Telling your customers the pros and cons of your product builds trust. Being dishonest in any way ensures that they will never return. Making honesty part of your company values will set you apart in a world where everyone is out for themselves.
5. Involve your employees. Explain to your employees how you expect them to treat all people who they come in contact with. Providing prizes for the best customer service is a good idea. No matter who your customer talks to, they should be treated the same way everytime.
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