The HCAHPS system isn't just designed to compare and inform about hospitals. The truth of the matter is that medicare has incorporated the HCAHPS results into their value based purchasing system, which directly links hospital's reimbursement payments to their patient experience scores. For most hospitals in the United States this represents between $300.000 and $2.000.000 a year in revenue received from medicare.
As you can see, this is not a trivial matter for hospital management. The truth is that improving HCAHPS scores is a major priority for healthcare organizations.
One of the most important methods you can implement to improve your HCAHPS scores is a realtime patient satisfaction measurement system. By tracking and analyzing patient satisfaction on a daily basis, you will be able to detect problem areas and correct them before they influence your official HCAHPS scores. This system will provide you with the critical information necessary to become the "Hospital of Choice" in your area.
The way the HCAHPS survey process is administered can at times amplify problems which are not actually wide spread. Due to the fact that the yearly objective sample size per hospital is only 300 patients, it's easy to see how a small group of unsatisfied patients, if they happen to fall into the sample, can skew the overall scores.
Despite the fact that many hospitals achieve considerably larger sample sizes, it is still true that a small group of disgruntled patients who happen to fall in the sample, can dramatically alter your overall HCAHPS scores. For this reason, the identification and correction of problem areas should be vitally important to your organization.
However, this data can't be kept under lock and key. You need to distribute it immediately to frontline managers who have the authority to make real changes to improve patient opinions. This realtime online data in the hands of your staff on the front lines represents a formidable machine for constant improvement. Once a problem is detected, corrected measures can be taken and a few hours later you will be verifying that they have worked.
Until not long ago, an affordable and easy to use realtime satisfaction measurement system was simply a theoretical pipedream. However, thanks to an innovative new technology called Gustometria, hospitals can now track patient satisfaction easily and affordably as part of their daily in hospital routines. By touching the screen of the "gustometer" with their fingers, patients answer a short survey. Usually it takes them about a minute and a half to finish (right in their hospital room), and once they're finished the results are automatically collected and processed by the Gustometria servers.
More importantly Gustometria incorporates a very sophisticated business intelligence system which will allow you to extract the maximum value from your survey data. You will be able to contrast your custom profile questions with the results of each valuation question. Gustometria also allows you to adapt your surveys on the fly an to structure your surveys in a way which assures high participation rates.
The benefits of the Gustometria system are substantial and easy to put into practice, and you can be up and running in less than a week.
Don't hesitate to call Gustometria toll free at 1-877-448-7865.
As you can see, this is not a trivial matter for hospital management. The truth is that improving HCAHPS scores is a major priority for healthcare organizations.
One of the most important methods you can implement to improve your HCAHPS scores is a realtime patient satisfaction measurement system. By tracking and analyzing patient satisfaction on a daily basis, you will be able to detect problem areas and correct them before they influence your official HCAHPS scores. This system will provide you with the critical information necessary to become the "Hospital of Choice" in your area.
The way the HCAHPS survey process is administered can at times amplify problems which are not actually wide spread. Due to the fact that the yearly objective sample size per hospital is only 300 patients, it's easy to see how a small group of unsatisfied patients, if they happen to fall into the sample, can skew the overall scores.
Despite the fact that many hospitals achieve considerably larger sample sizes, it is still true that a small group of disgruntled patients who happen to fall in the sample, can dramatically alter your overall HCAHPS scores. For this reason, the identification and correction of problem areas should be vitally important to your organization.
However, this data can't be kept under lock and key. You need to distribute it immediately to frontline managers who have the authority to make real changes to improve patient opinions. This realtime online data in the hands of your staff on the front lines represents a formidable machine for constant improvement. Once a problem is detected, corrected measures can be taken and a few hours later you will be verifying that they have worked.
Until not long ago, an affordable and easy to use realtime satisfaction measurement system was simply a theoretical pipedream. However, thanks to an innovative new technology called Gustometria, hospitals can now track patient satisfaction easily and affordably as part of their daily in hospital routines. By touching the screen of the "gustometer" with their fingers, patients answer a short survey. Usually it takes them about a minute and a half to finish (right in their hospital room), and once they're finished the results are automatically collected and processed by the Gustometria servers.
More importantly Gustometria incorporates a very sophisticated business intelligence system which will allow you to extract the maximum value from your survey data. You will be able to contrast your custom profile questions with the results of each valuation question. Gustometria also allows you to adapt your surveys on the fly an to structure your surveys in a way which assures high participation rates.
The benefits of the Gustometria system are substantial and easy to put into practice, and you can be up and running in less than a week.
Don't hesitate to call Gustometria toll free at 1-877-448-7865.
About the Author:
The economic implications of measuring patient satisfaction are greater than ever. Our proven technology can form an integral part of your HCAHPS strategy. Don't reprint this exact article. Instead, reprint a free unique content version of this same article.
Aucun commentaire:
Enregistrer un commentaire