mercredi 13 mai 2009

Successful Restaurants Don't Just Happen

00:48 Posted by: Marokko Suche 0 comments

By Jose L Riesco

There is no magic formula to make your restaurant a star. Successful restaurants don't just come about, they happen for a reason. It takes a combination of things to help you achieve success in this competitive field.

You will find that successful restaurants do a superb job in conveying their message. All aspects of the business must be portrayed and that successful image must flow through the entire business. All elements should be included -- restaurant design, customer service, theme, entertainment or menu offerings -- all portray the restaurant's unique selling proposition.

Something distinct sets successful restaurants apart from all of their peers. This is what keeps those diners coming back. For example, the chef may like to come out to talk with patrons, the restaurant might feature an open style kitchen, an ethnic menu, great prices, extensive wine lists, live music or creative design. A special niche will give a winning edge.

Five basic elements come into play in the makeup of all successful restaurants. They are -- location, value, customer service, food quality and overall atmosphere. All of these fundamentals are important, are assessed by your customers and will remain in their memories.

Successful restaurants have a strong management team with the characteristics necessary to succeed in the restaurant industry. You will find that all of those who run winning establishments are creative, flexible, can work independently, can exercise authority and have great leadership skills.

A fundamental requirement of a successful restaurant is the ability to retain customers. There are a number of ways to do this, but you must build relationships and excel in customer service. For example, greet your guests by their first name, always know their seating preferences and suggest favorite menu items. Take care of the little things and always show interest through active interaction.

All successful restaurants focus on cleanliness and quality. These standards are essential through out the business, right down to how the servers are dressed. Great restaurants exercise consistency with active staff training and excellent cost control.

A comprehensive marketing plan is an essential requirement for all successful restaurants. To begin, all restaurants must have an interactive website where you may browse the menu and place orders or reservations. An e-mail marketing program, delivering tips, items of interest and special offers is in place. Ride the wave of social networking, by having a presence on Twitter, Facebook and other trendy sites. A visible presence in the community is important and there a number of ways to achieve this, such as charitable event sponsorship, trade and business group membership, special event promotion. Overall, a healthy buzz is created that encourages people to want to attend.

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